Responsible Gaming at aa88 —
Play Smart, Stay in Control

aa88 is Bangladesh's leading online gaming platform, and with that position comes a responsibility that we take seriously: ensuring every player who chooses aa88 has access to a safe, fair, and genuinely enjoyable experience. Responsible gaming is not a compliance checkbox at aa88 — it is a core principle that shapes how we build our platform, how we communicate with our players, and how we respond when someone needs help.

Gambling, in all its forms, carries an inherent risk of addiction for a small but significant proportion of players. The vast majority of aa88 users engage with our platform recreationally — they set a budget, enjoy the games, and move on. But for some individuals, gambling can begin to occupy a disproportionate amount of their time, money, and mental energy. Recognising this reality, aa88 has built a comprehensive responsible gaming framework that gives every player in Bangladesh the tools to stay in control.

Our responsible gaming programme includes mandatory age verification, voluntary deposit limits, time-out features, session reminders, a structured self-exclusion programme, and direct access to specialist support organisations. We train our customer support team to identify and respond to signs of problem gambling, and we review player behaviour patterns proactively to offer assistance where needed.

aa88 will never pressure a player to increase their spending, reduce their limits, or reconsider a self-exclusion request. These protections exist for you, and we enforce them without exception.

The aa88 platform is strictly for adults aged 18 years and above. We enforce this requirement without exception. Gambling is an adult activity, and we believe strongly that minors must never be exposed to gambling products, marketing materials, or platforms of any kind.

Mandatory Age Verification at Registration

Every person who registers an account on aa88 must declare their date of birth during the sign-up process and confirm that they are at least 18 years old. Before any withdrawal is processed, aa88 conducts a formal Know Your Customer (KYC) identity check. This check requires the account holder to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or a valid passport — which is reviewed to verify both identity and age.

Any account where the KYC process reveals that the holder is under 18 years of age will be immediately suspended. Any winnings accumulated in that account will be voided, and any deposits made will be returned to the original payment source (bKash, Nagad, Rocket, Upay, Visa, or Mastercard as applicable).

Protecting Minors in Shared Households

If you share a device, a mobile phone, or a home computer with children or teenagers, aa88 strongly encourages you to take the following precautions:

• Log out of your aa88 account completely after each session.
• Do not save your aa88 login credentials in your browser's password manager on shared devices.
• Enable parental control software on shared or family devices to restrict access to gambling websites.
• Keep your account username and password confidential and do not share them with any other person, including family members.

Reporting an Underage Account

If you believe that a minor has registered an account on aa88 using false age information, please contact our support team immediately at [email protected] with the subject line "Underage Account Report". We treat all such reports as urgent and will investigate and act on them as a priority.

One of the most effective tools for maintaining control over your gambling is setting a firm limit on how much you are willing to deposit over a given period. aa88 provides a flexible deposit limit system that allows you to cap your spending across daily, weekly, and monthly timeframes. Once a limit is set, it is enforced automatically — you will not be able to deposit more than your chosen amount within the specified window, regardless of your current balance or account status.

How Deposit Limits Work

To set a deposit limit on your aa88 account, navigate to the Responsible Gaming section of your account settings and select your preferred limit type. You can set any of the following:

• Daily Deposit Limit: The maximum amount in BDT (Bangladeshi Taka) that you may deposit via bKash, Nagad, Rocket, Upay, or card within any single calendar day.
• Weekly Deposit Limit: The maximum amount you may deposit across any rolling 7-day period.
• Monthly Deposit Limit: The maximum amount you may deposit across any rolling 30-day period.

Limit Changes: A Built-In Cooling-Off Period

Deposit limits take effect immediately when they are first set or when they are reduced. However, if you request an increase to an existing limit, aa88 applies a mandatory 7-day cooling-off period before the increase takes effect. This intentional delay exists to protect you from impulsive decisions made in the heat of the moment. During those 7 days, your existing lower limit continues to apply.

Loss Limits and Wager Limits

In addition to deposit limits, aa88 offers optional loss limits — which cap the total amount you can lose in a given period — and wager limits, which restrict the total value of bets you can place. These tools work in combination to give you fine-grained control over your expenditure, whether you are enjoying cricket betting on BPL matches, spinning the reels on slots, or playing live casino tables.

Time can pass surprisingly quickly during an engaging gaming session, and it is easy to lose track of how long you have been playing. aa88's session control tools help you stay mindful of the time you spend on the platform, giving you the ability to set boundaries that work for your lifestyle.

Session Time Reminders

aa88 allows you to set session duration reminders that will notify you when you have been logged in and actively playing for a specified amount of time. You can set reminders at intervals of 30 minutes, 1 hour, 2 hours, or a custom duration of your choosing. When your reminder threshold is reached, a notification will appear on screen prompting you to review your session and decide whether to continue or take a break. The reminder does not force you to stop — it simply puts the decision back in your hands at a moment when you might otherwise not have noticed the time.

Short-Term Time-Out

If you feel you need a brief break from gambling — perhaps after a frustrating session, a run of losses, or simply a busy period in your personal life — aa88 offers a short-term time-out feature. A time-out suspends access to your aa88 account for a period of your choice:

• 24-hour time-out
• 7-day time-out
• 30-day time-out
• Custom duration (up to 6 weeks)

During a time-out, you will not be able to log in, place bets, or make deposits. You will also not receive any promotional communications from aa88 during this period. Time-outs take effect immediately upon request and cannot be reversed before the chosen period expires. Your account, balance, and account history are preserved and will be accessible again when the time-out ends.

Reality Check Feature

The aa88 reality check feature displays a brief summary of your current session each time a configurable interval elapses. The summary shows how long you have been playing, your net win or loss for the session, and the total amount wagered. This feature is designed to counter the tendency for time to feel compressed during immersive gaming, and to give you regular, factual touchpoints to inform your decision about whether to continue.

Self-exclusion is the most powerful responsible gaming tool available on the aa88 platform. It is intended for players who feel that gambling is genuinely causing harm — to their finances, their relationships, their mental health, or their day-to-day functioning — and who want a firm, enforceable barrier between themselves and the platform for an extended period.

What Self-Exclusion Means at aa88

When you self-exclude from aa88, your account is permanently suspended for the duration you select. You will be unable to log in, access games, place bets, or make any deposits or withdrawals through your account during the exclusion period. All pending withdrawal requests that were initiated before self-exclusion will be processed in the normal manner; any remaining balance in your account at the time of exclusion will be returned to you upon verified request.

aa88 will immediately remove you from all marketing contact lists upon self-exclusion. You will receive no promotional emails, no SMS offers, and no bonus notifications for the entire duration of your exclusion.

Self-Exclusion Duration Options

• 6-Month Self-Exclusion: A medium-term break that gives you time to reassess your relationship with gambling and access support resources.
• 1-Year Self-Exclusion: A longer cooling-off period for players who want a more substantial break from all gambling activity.
• 3-Year Self-Exclusion: An extended exclusion for players who feel they need significant time away from gambling.
• Permanent Self-Exclusion: An indefinite exclusion with no automatic end date. Permanent exclusion can only be reconsidered after a minimum of 5 years and requires a formal review process including a 7-day cooling-off period.

How to Request Self-Exclusion

1. 1
   Contact Support Directly Email [email protected] with the subject line "Self-Exclusion Request" from your registered email address, stating the duration you require.
2. 2
   Identity Confirmation Our support team will confirm your identity to ensure the exclusion is applied to the correct account. This step protects you from accidental exclusions.
3. 3
   Immediate Account Suspension Your account is suspended within 24 hours of confirmation. Marketing opt-outs are applied simultaneously. You will receive a confirmation email to your registered address.
4. 4
   Balance Retrieval Any remaining balance in your account at the time of exclusion will be returned to your registered bKash, Nagad, Rocket, or Upay account upon request and identity verification.

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following signs may indicate that gambling is beginning to have a negative impact on your life. If you identify with several of these warning signs, we strongly encourage you to use aa88's responsible gaming tools or contact a specialist support organisation.

Honest self-assessment is the first step toward regaining control. There is no shame in acknowledging that gambling has become a problem — millions of people around the world face this challenge, and effective help is available.

If you feel that gambling is having a negative impact on your life or the lives of those around you, please do not wait until the situation worsens. Help is available from multiple organisations, and reaching out is always the right move. aa88 supports the following responsible gaming principles and encourages all players in Bangladesh to be aware of the support options that exist.

Talking to Someone You Trust

Sometimes the most important first step is simply telling someone you trust — a family member, a close friend, a community elder, or a religious advisor — that gambling has become a concern. Sharing the burden often reduces the shame and isolation that can make problem gambling worse. You do not need to have all the answers before you start the conversation.

Practical Steps You Can Take Right Now

1. Log in to your aa88 account and set a deposit limit or activate a time-out immediately.
2. Email [email protected] to request a self-exclusion — you can do this right now, from any device.
3. Tell one person you trust that you are having difficulty with gambling and that you are taking steps to address it.
4. Remove payment methods linked to your gambling account to create a practical barrier to further deposits.
5. Install parental control software or website blockers on your device to make gambling sites harder to access impulsively.
6. Keep a simple written record of your sessions, wins, and losses for one month — the data often makes the reality of gambling costs very clear.

International Support Organisations

The following internationally recognised organisations provide free, confidential support for people affected by problem gambling. Their resources are available in English and accessible online from anywhere in Bangladesh:

• Gamblers Anonymous (GA): A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others recover from a gambling disorder. ga.org
• GamCare: A leading provider of free information, advice, and support for anyone affected by problem gambling. gamcare.org.uk
• Gambling Therapy: Provides online support to people affected by gambling globally, including free live chat, forums, and self-help resources. gamblingtherapy.org
• BeGambleAware: Offers free and confidential gambling support, including a 24/7 helpline. begambleaware.org

aa88's dedicated Safe Play support team is available 24 hours a day, 7 days a week to assist any player in Bangladesh who has concerns about their gambling behaviour. Whether you want to set up limits, request a time-out, apply for self-exclusion, ask questions about the tools available, or simply talk to someone who understands the challenges of problem gambling, our team is here for you.

How to Reach Us

The fastest and most direct way to reach our Safe Play team is by email. Include as much detail as you are comfortable sharing so that we can direct your request to the right team member and respond as effectively as possible.

• Email: [email protected]
• Subject Line for Responsible Gaming Requests: "Safe Play Request"
• Subject Line for Self-Exclusion: "Self-Exclusion Request"
• Subject Line for Deposit Limit Changes: "Deposit Limit Request"
• Subject Line for Underage Account Reports: "Underage Account Report"
• Response Time: We acknowledge all Safe Play emails within 4 hours and provide a full response within 24 hours.
• Support Hours: 24/7, 365 days a year including Eid, Durga Puja, and all public holidays.

What to Include in Your Message

To help us process your request quickly, please include your registered aa88 username (or the email address associated with your account) and a brief description of the support you need. You do not need to provide sensitive personal details such as your NID number or password in your initial email — our team will guide you through any identity verification steps separately and securely.

Commitment to Confidentiality

All responsible gaming requests are handled with strict confidentiality. Your request will be seen only by the members of our Safe Play team who need to process it. We do not share responsible gaming communications with marketing, promotions, or third-party teams. Your decision to seek help is private, and aa88 will always treat it with the respect and discretion it deserves.